Reference

How We Handle Your Privacy

We collect account details, wallet transaction records, device information and contact data when you use joya beat. This policy explains what we keep, how we protect it, and your rights to access or request changes.

Account & wallet dataDevice & session logsContact preferencesYour access rightsRetention & deletion
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joya beat How We Handle Your Privacy
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to see what personal information we hold, correct account details, withdraw consent for marketing messages, or request permanent deletion, reach our privacy team through live chat, email or the account settings panel. We respond to data access requests within the timeframe set by applicable Bangladesh data protection requirements where they exist, and within fourteen business days in other cases.

Live Chat Open the chat widget in the account dashboard to ask about data retention, request a copy of your records, or update your contact preferences. Privacy queries are routed to senior support agents who handle account data requests.
Email Support Send data access or deletion requests to our support inbox and include your registered mobile number or email so we can verify your identity. Expect a reply within two business days confirming receipt and next steps.
Account Settings Log in and navigate to the privacy section under account settings to download your transaction history, toggle marketing consent, or submit a formal data deletion request that we process according to regulatory retention rules.
DATA PROTECTION

How We Secure Your Information

We encrypt account credentials, wallet identifiers and session tokens using industry-standard protocols so your login details and bKash, Nagad, Rocket payment data stay protected in transit and at rest. Our servers log access attempts and flag unusual activity patterns to prevent unauthorised account access. We review data handling practices regularly to align with evolving privacy expectations in the regions we serve.

Encryption Standards

We apply SSL encryption to every page load and API call, ensuring your password, wallet PIN confirmations and transaction amounts are transmitted securely between your device and our servers without exposure to third-party interception.

Cookie Management

Session cookies keep you logged in across page navigation and remember your preferred language and game filters. Marketing cookies track which promotions you view so we can tailor offers. You can disable non-essential cookies in your browser without losing core account functions.

Data Retention Rules

We keep account records, transaction logs and identity verification documents for the period required by applicable gaming and financial regulations in supported jurisdictions, then securely delete them unless legal holds or ongoing investigations require extended retention.

Your Access Rights

You can request a machine-readable export of your personal data, ask us to correct outdated contact details, withdraw consent for promotional messages, or close your account and request deletion. Contact our privacy team to exercise these rights.

Common Privacy Questions

We collect your mobile number, email address, wallet identifiers for bKash, Nagad and Rocket, your IP address, device type, browser version, and transaction history to verify your identity, process payments and comply with regulatory requirements in eligible regions.

We share transaction data with bKash, Nagad and Rocket payment processors to complete your deposits and withdrawals, and we may disclose records to regulatory authorities or law enforcement when required by applicable law. We do not sell your information to marketing companies.

We retain account records, transaction logs and identity documents for the period mandated by gaming and financial regulations in the jurisdictions where we operate, then securely delete them unless legal holds require extended storage.

Yes. Contact our support team or use the account settings privacy panel to request a machine-readable export of your personal information. We process data access requests within the timeframe set by applicable local data protection rules.

Log into your account, go to the privacy or communication preferences section, and toggle off marketing consent. You can also click the unsubscribe link in any promotional email or reply STOP to SMS messages to opt out immediately.

We use session cookies to keep you logged in, preference cookies to remember your language and game filters, and marketing cookies to track promo views. You can disable non-essential cookies in your browser settings without affecting core account functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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