Account Verification on joya beat
Verification is how we keep your account and your balance secure. We ask for a government-issued photo ID and a document that confirms your name matches the wallet you use for deposits and withdrawals. Upload clear images through the Verification section in your account settings — front and back of your ID, and a recent utility bill or bank statement if address
confirmation is needed. Once our team reviews the documents, your account is marked verified and withdrawal requests process without additional holds. Think of it as a one-time step that removes friction from every future payout. Eligibility to hold a verified account depends on your local law and region.
- Open Verification in settings — Go to Account Settings and tap Verify My Account. The page lists exactly which documents are required for your account tier.
- Upload your ID — Submit a clear photo of your government-issued ID — front and back. Make sure the name matches the wallet you use for transactions.
- Confirm your address if required — Some account tiers ask for a utility bill or bank statement dated within the last three months to confirm your registered address.
- Await review and confirmation — Our team reviews submissions and updates your account status. You receive a notification once verification is complete and withdrawals are unrestricted.